Frequently Asked Questions
EVERYTHING YOU NEED TO KNOW
Get to Know Us Better
All About Cut By Light™
Where are your products made?
Everything we make is crafted with precision in Germany. We take pride in every detail, from design to production.
What kind of technology do you use?
We work with a high end CO2 laser cutter – the tech that lets us get those precise cuts and intricate designs in materials like wood, acrylic, and much more.
What materials do you work with?
We’re all about wood, acrylic, paper, textiles and a bunch of other materials. Have something special in mind? Let us know, and we’ll see what we can do!
From Checkout to Delivery
All About Your Order
Do you offer international shipping?
Yes, we ship worldwide! No matter where you are, we’ll make sure your order gets to you safely.
How can I track my order?
Once your order ships, we’ll send you a tracking number. Keep an eye on it and know exactly when to expect your package!
How long will it take to get my order?
Shipping times depend on what you’ve ordered. In-stock products usually ship within 1-3 days. For custom designs, it can take around 7-14 days. We’ll keep you updated along the way!
What if my order arrives damaged?
If something arrives damaged, let us know right away. We’ll sort it out and make sure you’re happy with your order. Customer satisfaction is key.
Creating Unique Pieces, Just for You
All About Custom Projects
How do I place a custom order?
It’s easy! Just get in touch with us through the contact form, share your idea or project details, and we’ll guide you through the process.
What’s the process for designing a custom piece?
We’ll work with you to understand exactly what you’re looking for. After we get your vision, we’ll create a design for your approval before crafting the final piece.
Can I request a prototype before the final product?
Yes! For bigger or more complex projects, we’re happy to provide a prototype. We want to make sure everything’s perfect before the final piece.
How much do custom orders cost?
Custom order prices vary depending on the complexity of the project. Once we get the details, we’ll provide you with a personalized quote.
Do you offer discounts for large orders?
We offer competitive pricing for bulk orders! Contact us for a personalized quote, and we’ll work with you to get the best deal.
Managing your Details
All About Your Account & More
Do I need an account to place an order?
Nope, you don’t need an account! You can checkout as a guest. However, creating an account makes it easier to track your orders and manage future purchases.
How do I unsubscribe from your newsletter?
We’re sad to see you go, but you can easily unsubscribe at any time by clicking the link at the bottom of our emails.